New Icon: Frequently Asked Questions (FAQ)

Physiotherapy FAQ

Having doubts and questions is quite common, we all do! Even more so when it comes to health and well-being, one of the most important subjects in our lives, it is essential to be able to ask questions and get answers. But don’t worry: we have prepared a list of the most frequently asked questions about Physiotherapy and other Rehabilitation Services.


What is physiotherapy?

Sounds like a simple question, right? But it’s quite common for most people to not know what Physiotherapy is, especially if you have never been to one. But no worries, we’re here to make it clear! Physiotherapy (or Physical Therapy) is an evidence-based treatment, focusing on the science of movement. It’s about increasing your well-being, body rehabilitation, injury prevention and health promotion. With a holistic approach, a physiotherapist will aid you in restoring, maintaining, and maximizing your physical strength, function, and motion.Within physiotherapy, you can also find other rehabilitation services such as:

Why physiotherapy is important?

You may not realize it, but our daily routine can overwhelm us! Too many tasks and responsibilities; and the “new normal” don’t make things easier. So, we tend to postpone decisions, including the important ones – like your health, wellness and movement! Checking with a physiotherapist is important for so many reasons. You can:

  • Reduce or eliminate pain
  • Improve your mobility
  • Avoid or recover from sports injuries and previous accidents
  • Boost your overall well-being
  • Increase your sports performance
  • Decrease chances of falling
  • Recover fast from surgeries
  • Avoid going through surgery
I live in NW Calgary, do I have a physiotherapy near me?

Yes, if you live in NW Calgary or the Crowfoot area you can find our physiotherapy clinic near you. We’re within a 10-minute drive from most Northwest communities, just 3 minutes from John Laurie.You can find us using your Google Maps here

Do I need a doctor’s referral to see a Physiotherapist?

No, you do not require a doctor’s referral to see a Physiotherapist in Alberta. Physiotherapists are primary health care professionals (just like doctors and dentists) meaning you can go directly to a physiotherapist. Some insurance companies, however, sometimes require a doctor’s referral before they reimburse you. So if you have an extended healthcare plan and are going to claim your costs for the visit through your plan, check to see if a referral is required for reimbursement.

How can I make an appointment?
It’s easy and simple to book an appointment with us, and you can make it in 3 possible ways:1. Make your appointment here, on our site.You have probably seen some buttons book now while browsing our site, haven’t you? Just click on them or go to this page. You just need to fill out a quick form and we will call you within the next few hours.2. Call us at (403) 375-7676 and talk to us.One of the simplest and easiest ways, call us and schedule your appointment! Click here to call.3. Come visit us in person, with walk-in appointments.We know there are restrictions on visiting commercial sites, and we are following the necessary measures to combat the contagion of COVID-19. But if you are wearing a mask and following the rules, you can book your appointment in person, just meet us here.We are ready to have you on weekdays from 8 am to 7 pm and Saturdays from 9 am to 2 pm. Our address is 20 – 217 Hawksbrow Dr., NW, Calgary, AB T3G 3K2.
What do I need to do for my first appointment?

Please register online at least 24h before your first appointment, otherwise, make sure you come in 30 min before your appointment time to register in the clinic.

What do I need to bring with me?
1. Personal identification2. Your extended health insurance information (if you have one)3. Your referral from your physician, if you have one. (Please note that Physiotherapists are first-hand practitioners and you do not need a referral to receive the treatment)4. Any written reports from tests that you have done. For example, X-rays, MRI or CT scans. (These reports can be obtained from your local medical clinic or hospital medical records office.)5. If you are 18 or under, bring your parent or guardian with you.6. Inside shoes. (For your own comfort and hygiene, no outside shoes are allowed inside the clinic.)
What can I expect from my first appointment?
1. Your first appointment will be assessment and treatment. A thorough assessment is done through examination and interview. This is very important to determine an accurate diagnosis and to design a detailed treatment plan to achieve your individual goals.2. The first appointment can take up to 60 minutes, so please allow yourself enough time. Subsequent visits will last between 30-60 minutes depending on the nature of your injury.
How many treatments will I need?

Many factors, including diagnosis, pre-existing conditions, lifestyle, and treatment compliance, impact therapy frequency and duration. We work closely with both the patient and referring physician to return our patients to their desired level of activity as quickly and safely as possible.

Will my insurance cover my treatment?
Most Employee benefit plans / Insurance policies / Extended health plans (like Blue Cross or Great West life etc.) cover physiotherapy and massage therapy services in private clinics.
Can you bill my extended health insurance company directly?

Yes, we direct bill most insurance companies. Few may require that you pay upfront and submit a claim. We will provide you with an official receipt with all the required information to collect your reimbursement from your extended health insurance company.

How much does physiotherapy cost?

The values depend on the treatment and rehabilitation service you are looking for. Massage therapy sessions, for example, are in the $40 – $60 range, while physiotherapy services are around $80 – $100. Prices may vary depending on your treatment and if you want a quotation for your case, give us a call!And don’t forget – we offer 10% OFF if you are a neighbour and live in Calgary NW.

What if I was injured at work?

Please inform us if your injury was due to a work-related injury when booking an appointment.

What if I was injured in a car accident?
1. You do not need a referral from a doctor or approval from your insurance company to begin physiotherapy after an accident. However, you must contact your insurance company as soon as possible after your accident.2. It is recommended that you be assessed by one of our physiotherapists as soon as possible.3. We will bill your auto insurance company directly and you will receive treatment following the protocols prescribed under the Alberta Government’s automobile insurance policy.
Is there child care in the facility?

Yes, we are now receiving children in our clinic, performing special treatments like pediatric physiotherapy (learn more). However, depending on the case, you might need to make arrangements for your child care before your appointment, making ensure your time with your physiotherapist is as productive as possible.

Is my information confidential?

Absolutely. Physiotherapists are required to adhere to privacy legislation including the Health Information Act (HIA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Your privacy is valued and your personal information is protected. Please feel free to read our Privacy Policy.

What conditions do you treat?

We treat more than 30 conditions, and every day we learn from specific cases. If your condition is not on the list, don’t worry, talk to us to understand what we can do to help you!

A – F
1Ankle – Strain/Sprain, Shin Splints
3Back Pain
5Carpal Tunnel Syndrome
7Degenerative Joint/Disc Diseases
8Disc herniation and sciatica
9Elbow – Tennis, Golfer’s, OA
10Fall Prevention
12Foot – Plantar Fasciitis, Achilles
H – P
14Hip – Fracture, OA, Post Surgery
15Joint Replacements
16Knee – ACL, MCL, Meniscal, IT Band
17Neck – Strain, Whiplash, Surgery
18Neurological Disorders
19Neurological Physiotherapy
21Pelvic Floor Rehabilitation
22Poor posture
23Pre and Post Natal Physiotherapy
24Pre/Post-Surgical Physiotherapy
R – W
25Repetitive Strain Injuries
27Shoulder – Frozen, Rotator Cuff
30Temporomandibular (TMJ)
31Tendonitis – Achilles, Rotator Cuff, Plantar fasciitis, Tennis Elbow
32Vertigo/ Balance and Dizziness Disorders
33Vertebral Fracture Management
34Whiplash/Motor Vehicle Accidents
New icon: more information


If you still have more questions and want to know more, give us a call! We will be more than happy to clarify everything you need. But if you want to know more about our physiotherapy clinic, see below for where we are, our opening hours and how to contact us!